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Signs of a bad logistics outsourcing contractor
You have finally outsourced your logistics. It seems that you can relax: you no longer need to control every shipment, fuss with the transport and sort out why the driver didn't arrive on time. But a week or two passes and you realise that something is wrong. Customers complain, loads are lost, deadlines are missed, and you lose money. This is exactly what happens when you get in touch with a bad contractor. Together with LLC «FabriQuanta» experts, let's find out how to recognise it at the initial stage.
Inflated promises
If a contractor sings your praises from the very beginning, promises ‘everything will be perfect’, ‘always on time’, ‘not a single failure’, and at the same time does not provide any proof - this is a red flag. Failures happen in logistics, and professionals understand this. They don't hide risks, they tell you how they deal with them. If you only hear good things, something is wrong. Ask uncomfortable questions. A responsible partner is not afraid of any details.
Lack of transparency
If the contractor does not provide information about cargo statuses, does not give you access to tracking, does not respond promptly to enquiries - this is a problem. You are left in a blind spot. Today you don't know where the car is, tomorrow you don't know where the money is. A professional contractor sets up processes so that you know at any moment what is happening with your cargo. No transparency means no control.
If a contractor sings your praises from the very beginning, promises ‘everything will be perfect’, ‘always on time’, ‘not a single failure’, and at the same time does not provide any proof - this is a red flag. Failures happen in logistics, and professionals understand this. They don't hide risks, they tell you how they deal with them. If you only hear good things, something is wrong. Ask uncomfortable questions. A responsible partner is not afraid of any details.
Lack of transparency
If the contractor does not provide information about cargo statuses, does not give you access to tracking, does not respond promptly to enquiries - this is a problem. You are left in a blind spot. Today you don't know where the car is, tomorrow you don't know where the money is. A professional contractor sets up processes so that you know at any moment what is happening with your cargo. No transparency means no control.
Frequent changes of managers
You've spoken to one manager, then another, then you don't know who to contact at all - this is a sign of chaos within the organisation. You need to know who is responsible for what and get consistent feedback. Changing managers frequently is a risk of communication failure, loss of information and failure of agreements. It's not just inconvenient, it's dangerous for your business.
Customer Complaints
If the number of customer complaints starts to rise, logistics have become unpredictable, deliveries are disrupted, drivers are rude - this is a direct indicator that the contractor is performing poorly. Your customer will not sort out who is right and who is at fault. He'll just walk away. And you will lose not only your reputation, but also your income. In such a situation, you should not think ‘a little more - and it will get better’. You need to act quickly.
You've spoken to one manager, then another, then you don't know who to contact at all - this is a sign of chaos within the organisation. You need to know who is responsible for what and get consistent feedback. Changing managers frequently is a risk of communication failure, loss of information and failure of agreements. It's not just inconvenient, it's dangerous for your business.
Customer Complaints
If the number of customer complaints starts to rise, logistics have become unpredictable, deliveries are disrupted, drivers are rude - this is a direct indicator that the contractor is performing poorly. Your customer will not sort out who is right and who is at fault. He'll just walk away. And you will lose not only your reputation, but also your income. In such a situation, you should not think ‘a little more - and it will get better’. You need to act quickly.
No desire to develop relationships
A good contractor doesn't just transport goods. He offers solutions, optimises routes, shares his experience, helps you save money. A bad one doesn't even try to figure out how to do things better. If you feel that the contractor is indifferent to you and the result, does not show initiative, does not offer anything new, then you are just a link in the system for him. He won't help your business grow.
What to do if you are already working with a bad contractor
Logistics is more than just shipping. It's a part of your business that can either lift it or sink it. If a contractor performs poorly, you bear the loss. Watch for signals, don't be afraid to make decisions. Every day of co-operation with a bad outsourcer means losses and loss of reputation.
A good contractor doesn't just transport goods. He offers solutions, optimises routes, shares his experience, helps you save money. A bad one doesn't even try to figure out how to do things better. If you feel that the contractor is indifferent to you and the result, does not show initiative, does not offer anything new, then you are just a link in the system for him. He won't help your business grow.
What to do if you are already working with a bad contractor
- Don't procrastinate. The longer you put up with it, the greater the losses.
- Immediately assess the scope: where money is lost, where deadlines are missed, where the client suffers.
- Document. Fix all violations, take screenshots, save correspondence. This will come in handy if the contract is broken and compensation is needed.
- Start looking for alternatives. In parallel, test another partner on a small volume and compare. Ideally, have at least two contractors in stock.
Logistics is more than just shipping. It's a part of your business that can either lift it or sink it. If a contractor performs poorly, you bear the loss. Watch for signals, don't be afraid to make decisions. Every day of co-operation with a bad outsourcer means losses and loss of reputation.
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